ABSTRACT
This article describes the social mechanisms that condition the negative policy feedback effects among powerless social groups. It uses the policy feedback theory to explain the role of the administrative burden as the intermediate negative policy feedback that can lead to end negative policy feedback effects. The article elaborates upon the unequal treatment of low-income migrants in cities during pre-pandemic times and how that has led to alienation and civil disobedience during the COVID-19 pandemic in India. It highlights the essential role of democratic mechanisms like media and the judiciary in mitigating the inequality exacerbating effects of public service encounters. The article makes a case for promoting an understanding of the concept of the administrative burden that converges its experience-distant and experience-near meanings.
ABSTRACT
Emerging democracies are handicapped by systemic weaknesses such as inadequate healthcare safety nets, weak administrative capacities, and rigidly hierarchical bureaucracies and conflicts between levels of political leadership. The COVID-19 pandemic creates the urgent need for governments to overcome these structural limitations and facilitate responsive governance. This article uses the lens of communicative governance to describe how governments respond to the emerging health emergency and its challenges. It uses the case of the state of Delhi in India to analyze how the tools of government were operated to govern during an escalating health crisis. It documents the unique policy and administrative practices that are driving the response to the COVID-19 pandemic in the global South. In doing so, it points to the ways in which urban e-planning can foster transformative capacities to support local communities.